General
Terms & Conditions


Performances of The Services

Fly Bali Heli and/or the pilot in command shall have the final authority on whether or not any flight shall be undertaken, the suitability of landing and take-off areas, the loading of the aircraft, the carriage of passengers if they are behaving in an odd or offensive manner and all other factors which in their opinion affect flight safety. Customers shall accept all such decisions as final. The pilot may order the Aircraft grounded if, in his/her opinion the aircraft is not in a condition to fly, the weather is not suitable for flying, or for other reasons of safety the flight should not proceed. Fly Bali Heli shall not be responsible for any loss, claim, cost or expense occur as a result of any decision made by Fly Bali Heli or pilot in accordance with this clause.

Fly Bali Heli utilizing a helicopter registered under PT. SMART CAKRAWALA as the Air Operator Certificate all of the Helicopter Services are subject to the provisions of the Statutory Requirements and the applicable Smart Cakrawala Operation Manual. Fly Bali Heli shall not be liable for any delay, failure to provide or part performance of any Helicopter Services by reason of those requirements.

Customers shall acknowledge that the DGCA of Indonesia has the right to revoke, suspend or cancel permissions, approvals or certifications for the operation of the Aircraft and in respect of the provision of the Helicopter Services. Customers and Clients shall use its best endeavor to comply with the requirements or conditions imposed by the DGCA of Indonesia.

Payload limitation & maximum number of passengers is non-negotiable. Flight is not allowed to operate if the payload is exceeding the maximum capacity. A total payload limitation applies for total passengers and luggage.

Maximum 4 passengers with maximum payload up to 370 kg for passengers and luggage.

No smoking or consumption of alcohol is allowed on board the helicopter.

Fly Bali Heli reserves the right to use passenger photos for Fly Bali Heli social media purpose with your consent.

Fly Bali Heli reserves the right to deny boarding or refuse the carriage of any person and reserve the right to back to heliport if the condition present an actual or potential safety hazard or risk (including but not limited to impairment and intoxication from alcohol or drugs) to our passengers, crew, staff or property.

Cancellation Policy

  • Full payment is required to confirm the booking.

  • Cancelation (by the Customers) within 7 days before the flight date, Fly Bali Heli will return the entire booking amount minus IDR 1.000.000 as the administration fee.

  • Cancelation (by the Customers) within 24 hours before the flight date Fly Bali Heli will charge cancelation fee of 20% from the total booking amount.

  • Cancelation (by Fly Bali Heli) due to bad weather, Force Majeure aircraft condition, NOTAM, late arrival from previous flight , security and government issues, then no fees are payable by the Customers

  • Customers can re-schedule the flight. Changes will be free of charge until 48 hours before departure. For changes made less than 48 hours before departure, we charge IDR 1.000.000

  • When unsuitable weather on the day of the Customers’s flight exist (with no signs of improvement forecast), the flight may be re-scheduled at a time that is mutually convenient.

  • If the Customers is unable to fly at any other time (i.e. the Customers is leaving the next day), then no fees are payable by the Customers.

  • The call on weather is at the absolute discretion of Fly Bali Heli pilot. Fly Bali Heli does not fly in heavy rain/ poor visibility or when thunderstorms are in the area of flight.

  • Fly Bali Heli Helicopter do not take any responsibility and we are not liable for any costs associated with airfares, accommodation or anything else that occurs when the helicopter flight unable to operate due to any factor beyond our control.

Safety
Force Majeure



Office : (+62) 821 4691 0299
SALES@FLYBALIHELI.COM
Head Office - Jl. Raya Nusa Dua, Lot III, Sawangan, Nusa Dua,
Kabupaten Badung, Bali 80363

FLY BALI HELI

SALES@FLYBALIHELI.COM

Office : (+62) 821 4691 0299
Copyright © 2021 Fly Bali Heli. All rights reserved.